- How do I place an order online?
- How long can I expect delivery to take?
- What are my shipping options?
- How do I calculate shipping?
- How can I check the status of my order?
- What payment methods do you accept?
- What tax rate are you charging?
- How will I know that my order was accepted?
- How do I place an order offline?
- What is your return policy?
- How should I ship my return?
- What if the merchandise I ordered arrived damaged during shipping?
How do I place an order online?
Browse through our products by clicking on each image. When you see an item you are interested in purchasing, simply click on the "Add to cart" button to add this item to your shopping cart. You may view your cart at any time on the right hand side of your screen to review your entire order. Proceed through check-out as directed.
If you experience any difficulties, please send any inquiries to email@example.com or call us at (914) 374-1756.
How long can I expect delivery to take?
Your order will be filled as promptly as possible (please allow between 3-5 business days for most orders). We will notify you as soon as possible of any delays.
What are my shipping options?
All Hilda Demirjian orders are shipped USPS that can take 5 -10 business days.
How do I calculate shipping?
All shipping charges are calculated in the shopping cart according to value.
How can I check the status of my order?
Once the order has been placed, we will send you a confirmation email. If you wish to check on the status of your order, you can call us at (914) 374-1756 from 9 a.m. - 5 p.m. EST, or email us at firstname.lastname@example.org. We will respond within 24 hours.
What payment methods do you accept?
We accept Amazon Pay, Visa, Mastercard, Discover, and American Express
What tax rate are you charging?
If you live in, or ship your order to New York State, we are required to charge you state and local tax on your purchase at the current rate of 4% - 8.875% (depending on locality).
How will I know that my order was accepted?
Once the order has been processed, a confirmation email will be sent to you.
How do I place an order offline?
To place an order offline, please make note of the item number and description of each item you wish to purchase. Then, call (914) 374-1756 or email email@example.com to speak to one of our customer service representatives.
What is your return and exchange policy?
We only offer monetary refunds under the following circumstances:
*The order is lost/damaged/stolen in transit (we will issue a refund once we are reimbursed by the carrier).
*The merchandise is substantially not as described.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment or as a merchandise credit within a certain amount of days.
If you haven’t received a refund yet, first check your bank account/credit card statement again.
Then contact your bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com requesting an RMA number.
How should I ship my return?
To return your product, you should contact us at firstname.lastname@example.org to request an RMA number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of outgoing shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We will not accept packages without RMA numbers.
What if the merchandise I ordered arrived damaged during shipping?
In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of receiving the damaged package. Make sure to obtain your Return Material Authorization (RMA) number by emailing our customer service department at email@example.com or calling (914) 374-1756. We will not be able to process any returns/replacements without this number. Please write the RMA number on your package before sending it back to us.